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SUSNJARA Property management
Vienna and Baden
Contact Susnjara app Emergency number

Digital property management · Vienna and Baden

Makes everything clearer.

Property management Accompanies. Advises. Amazes.

Asset management Understands. Updates. Upgrades.

Business organisation Organises. Orders. Optimises.

We manage your building, and you can see what is happening at any time. Property management, asset management and business organisation from a single source.

Desk from above: notebook, paper clips, keyboard and pencils arranged in a precise grid Two people discussing a floor plan at a desk, photographed from above A large speech bubble, laid piece by piece out of blue sticky notes
  • Since 1998in the Viennese property sector
  • State certifiedChartered property trustee, ÖVI member
  • 2 officesVienna and Baden near Vienna
  • 24 hoursEmergency line, every day

Our craft

Order is
no accident.

Administration, maintenance, accounting and communication rarely come together on their own. We sort out what is scattered: responsibilities, processes, documents and deadlines. Until everyone involved knows where they stand.

From chaos to structure

Three paths, one team

What we
take on.

01 Property management

Talking brings
people together.
And forward.

Our expert team takes on the property management, drawing on sound market knowledge, years of experience and technical expertise. We work reliably and as equals, so that your property quickly becomes a profitable one.

Request management
Two people discussing a floor plan at a desk, photographed from above
Keys, floor plan, blue folder and letters in a row, photographed from above
02 Asset management

Your right hand.
And your left one too.

We coordinate the communication between managers, facility managers, developers and agents. As external advisers we act objectively and always in the owner's interest. Representing the owner day to day is the core of what we do.

Discuss asset management
03 Business organisation

Everything in order.
You have our word.

We help you set up your company so that you can do your job better. From the structure through the processes to the workplace itself.

  • Company structuring
  • Process management
  • Information management
  • Choosing information systems
  • Organisational development
  • Change management
  • Business optimisation
  • Quality management
  • Internal communication
  • Documentation and archiving
  • Office space planning
  • Advice on workplace matters
A large speech bubble, laid piece by piece out of blue sticky notes

How a report travels

What happens
when something breaks.

Lift is stuck

Reported with a photo, maintenance informed, contractor commissioned.

Light in the stairwell

Logged, appointment with the electrician arranged.

Question about the statement

Answered, the receipt is in the document folder.

Every report gets a place and a status. You can see where your matter stands at any time, without having to chase it up by phone.

Open, in progress, done

SUSNJARA app, login screen
SUSNJARA app, menu with notice board, my flat and my building
SUSNJARA app, list of open service reports

Your digital service

One request.
One tap.

The lift is broken, there is no light in the stairwell or you have a question about the statement? As an owner or tenant you report it straight through the SUSNJARA app, photo included. You can see the status at any time.

Handled faster

Requests and damage reports come straight to us, and you get status updates by push notification.

Notice board

News about the property appears digitally and stays available.

Document folder

All the important documents for your property can be viewed online at any time.

With you everywhere

On your phone, on a tablet or in the browser. Powered by iDWELL.

Daniela Susnjara, managing director of SUSNJARA Immobilientreuhand GmbH
Daniela Susnjara Managing director

Many hands, much done

One team,
every option.

Daniela Susnjara is a state certified property trustee and has been in the industry since 1998. She has looked after the classic Viennese tenement market, managed condominium properties and became self-employed in 2012. SUSNJARA Immobilientreuhand GmbH followed in 2018.

On top of that come qualifications you rarely find in this field: systemic coaching, professional voice work and the certifications for property manager, agent and developer.

  • Dragana Čaleski
    Dragana ČaleskiProperty management
  • Nicole Hofer
    Nicole HoferAdministration
  • Sebastian Zaufal
    Sebastian ZaufalMaintenance
  • Daniel Dworak
    Daniel DworakAuthorised officer
  • Luke, the office dog
    LukeFeel-good manager

A clear recommendation

What clients
say.

“Susnjara: professional, structured and good at getting things done. Our partner in project development.”

Alex GöllesIAV, Wien

“Ms Susnjara and her team are always clear, competent and solution-oriented. Lateral thinking, creative approaches and broad knowledge of property, project and operations management round off the portfolio. A reliable partner in daily business for years.”

David KlevetaKLEVETA Kamin GmbH

“Working with Ms Susnjara and her team is simply a pleasure. Professionalism with a great deal of tact. You feel in good hands here and correct handling is guaranteed.”

Ulrike HörethBREZINA-REAL

“It worx. It is good to find your own way of working reflected in the collaboration with Dani Susnjara. That is what makes projects fun.”

Gerald ObrovnikWORX

“Daniela's clear, open communication, the pragmatic handling of every matter, her prudence and her optimism make her a valuable asset. I would like to thank her for her brilliant ideas, which create value for everyone involved.”

Mag. Dr. Jürgen HahnGISolutions e.U.

Frequently asked questions

Answered briefly.

How do I report a problem?

Fastest through the SUSNJARA app, photo included. The report goes straight to the right person on the team.

Without the app it also works by email to office@susnjara.at or by phone on +43 1 512 77 00.

What happens at the weekend or in the middle of the night?

For urgent cases there is our emergency number +43 1 512 77 00 220. It is reachable around the clock.

Anything that can wait until the next working day we handle during office hours.

Where do I find my statement?

In your digital document folder in the app. That is where the papers for your property live, available at any time, in the browser too.

I have not received an invitation to the app.

Then just get in touch and we will activate you. The invitation arrives by email. You confirm the registration, choose your password and you are in.

What does the app cost?

Nothing. For owners and tenants of the properties we manage it is free, on the phone as well as in the browser.

We are looking for a new property manager. How does a switch work?

Call us or write to us. We will look at the papers and tell you openly what a switch means for your building and what to expect.

Let us talk about it

All clearer?
Let us begin.

Vienna

Hadikgasse 78 / 2
1140 Wien

Baden near Vienna

Grabengasse 21 / 3
2500 Baden

Reachable 24 hours +43 1 512 77 00 220
State certified property trustee, member of the Austrian Property Federation ÖVI

State certified property trustee and member of the Austrian Property Federation.

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